Frequently Asked Questions — 7gane – Help Center

Your complete help center at 7gane

The 7gane understands that questions are part of the experience on any Sports Betting and online casino platform. That is why we put together this FAQ center covering the most common questions from our Brazilian users — from your first registration to Pix withdrawals, Brasileirão betting, Live Casino rules, and responsible gambling tools. The goal is simple: find the answer you need right here, without having to wait for chat.

Registration questions are the most common ones from people new to 7gane for the first time. The process is quick — under 2 minutes — and free. You will need your CPF, full name, date of birth, and mobile number with area code. Your email and username are chosen by you in the second step. One question that comes up often: you cannot have two registrations under the same CPF. Each individual is entitled to one account, tied to their CPF — this is a rule of the Brazilian financial system itself and a regulatory requirement for betting platforms operating in the country.

When it comes to deposits and withdrawals, the most common question is about Pix — which makes sense, as it's the most widely used payment method in Brazil. Pix at 7gane is available 24 hours a day, including weekends and public holidays. Deposits appear instantly. Withdrawals are processed in under 3 minutes. The minimum deposit is R$ 20.00 and the minimum withdrawal is R$ 30.00. We charge no fees on our end — any transaction costs are borne by the user's financial institution, which for Pix transfers to individuals is generally zero.

For fans who enjoy following the Brasileirão, one common question is how live betting works. At 7gane, you can join a match already in progress and bet on dozens of markets with real-time updated odds — next scorer, second-half corners, total cards, full-time result, and much more. The same level of detail applies to UFC cards: winner, method of victory, exact round, whether it goes to the judges' scorecards, and other fight-specific markets.

When it comes to bonuses and promotions, the most common source of confusion is rollover — the wagering requirement that must be met before you can withdraw bonus winnings. It's important to understand this before activating any offer: if the rollover is 5x on a R$ 100.00 bonus, you need to place R$ 500.00 in valid bets before you can withdraw. The 7gane allows you to cancel activated bonuses without affecting your real balance — if you find that the conditions do not fit your playing style, you can undo the activation. Always read the Terms and Conditions of each promotion before accepting.

Account security is another topic that comes up frequently. The most important step is to enable 2FA as soon as you create your account — it adds a layer of protection that goes well beyond a password. With 2FA active, even if someone gets hold of your password, they still can't access your account without the code on your phone. Also: never share your password with anyone. The 7gane will never ask for your password by email, chat, or phone. Any contact requesting your credentials is a scam attempt — report it immediately.

Responsible gambling tools are a topic that 7gane takes very seriously. Deposit limits, session controls, temporary breaks, and permanent self-exclusion are all available in the account dashboard — they're not hidden features, they're front-and-center tools. If you feel that gambling is taking up more space in your life than it should, use them. Knowing when to stop is part of the game. CVV (188) is available 24 hours a day for emotional support, and Jogadores Anônimos Brasil has in-person groups across the country. See our Responsible Gambling has all the detailed information.

If your question is not covered on this page, our support team is available 24 hours a day via live chat, in Portuguese, with an average response time under 2 minutes. You can also send an email to suporte@7gane.click with a detailed description of your issue. Our team responds within 12 hours with a solution — and if you need immediate assistance, chat is always the fastest route.